Performance Management and Appraisal Skills

Key Course Points

Course Code: SSBS161 Course Data Sheet Course Duration 1 days Start & End Time 9:30 am- 5:00 pm

Upcoming Dates

I would like to discuss custom dates and or private delivery. 

Course Information

The overall aim of this workshop is to give participants an understanding of key skills necessary to effectively manage the performance of others. The course aims to give attendees a way of communicating consistently with their team members. For maximum impact, the workshop will be customized to deal with a comprehensive range of realistic scenarios highlighting key learning points for improved performance conversations. The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, and role-play.

On completion of this course attendees will be equipped with the tools necessary to effectively manage the performance of others.

Managing the performance of others through coaching and feedback

 

  • Aligning performance to the organisational vision
  • Why manage the performance of others?
  • The performance appraisal meeting
  • Types of feedback:  Building and developing
  • Effects of feedback on performance
  • Informal and formal feedback
  • Opening a performance discussion
  • Setting goals and expectations
  • Getting buy in to goals and expectations
  • Effective communication
  • Building trust, rapport, and empathy
  • Feedback:  The powerful conversation
  • Powerful questions
  • Attentive listening
  • Handling difficult feedback situations

 

There are no prerequisites for this course.

Contact Us

Whether you are thinking of doing any of our courses you can book it here now. Alternatively, if you need advice or would like to discuss a business discount account - email: info@sureskills.com or call: 01 240 22 62 (Irl)/ 028 9093 5565 (UK).

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