Managing Conflict at Work

Key Course Points

Course Code: SSBS172 Course Data Sheet
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 Course Duration 1 days Start & End Time 9:30 am- 4:30 pm

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Course Information

One of the leading causes of workplace stress and employee disengagement is unresolved conflict. If well managed however, conflict can bring about many positive outcomes such as deeper trust and strengthened working relationships. Participants will examine their own responses to conflict and identify the impacts of these responses in a working environment. By raising self-awareness, participants can acquire the skills to respond positively to conflict in order to build a trusting, safe and happy workplace.

 

Become confident and skilled to address conflict positively and effectively.

 

Disagreement, Discord and Conflict

–          The clash of values and behaviours.

The Five Conflict Responses

–          Self-assessment

–          Uncovering my default response to conflict and those of others.

Inspiring compassion in difficult situations

–          Communication skills for building trust at work

–          Building on strengths, addressing weaknesses.

Emotional Intelligence and Conflict Management

–          Strategies to avoid the threat response when conflict arises at work.

 

There are no prerequisites for this course.

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