ITIL® Foundation (Version 5)
Key Course Points
| Course Code: | ITIL0001 | Course Data Sheet | Course Duration | 3 days | Start & End Time | 9:00 am- 5:00 pm |
Upcoming Dates
Course Information
The ITIL® (Version 5) Foundation course introduces learners to the latest ITIL framework for modern digital product and service management. Designed for professionals involved in service delivery, support, or governance, this course provides foundational knowledge of the ITIL Value system, ITIL Value chain, guiding principles, and core service management concepts. ITIL 5 expands on value co-creation, digital product lifecycle management, and value stream optimisation, offering a holistic, adaptable approach to service management.
By the end of the course, learners will be able to:
- Understand the key concepts of digital product and service management
- Describe service relationships and their impact on value co-creation
- Explain the four dimensions of service management
- Understand the components and purpose of the ITIL Value System
- Describe the digital product and service lifecycle and value chain activities
- Apply the ITIL guiding principles to organisational decision-making
- Recognise the role and structure of some ITIL management practices
- Understand value stream mapping and management and their contribution to value creation
Key concepts of digital product and service management
- Definitions of digital product and service concepts
- Types of service interactions and how they enable value co-creation
Service relationships
- Concepts and types of service relationships, including roles and service quality measures
- The contributions of utility, warranty, experience, and sustainability to value
The four dimensions of service management
- Overview of the four dimensions and their role in a balanced, holistic approach to service management
ITIL Value System
- Components of the Value System and their purpose
- Governance within the Value System and how it supports value creation
Value chain
- Purpose and scope of each activity in the digital product and service lifecycle
- Key terms related to value chain activities
Guiding principles
- How feedback contributes to value co-creation
- Applying the ITIL guiding principles across different organisational contexts
- The interaction of guiding principles to support continual improvement and decision-making
- How management practices support value chain activities to enable value creation
ITIL management practices
- The role of management practices within the ITIL framework
- Introduction to ITIL practice guides and their benefits
- Continual improvement practices and their application
- Steps of the ITIL continual improvement model
Value streams – mapping and management
- Purpose and concepts of value stream mapping and management
- Relationship between digital value stream mapping and value stream management
Exams and assessments
This course includes a formal certification exam:
- 40 multiple-choice questions
- 60 minutes duration
- Closed book
- Pass mark: 26 out of 40 (65%)
- The exam is delivered online via PeopleCert and can be taken at the learner’s convenience
Hands-on learning
Learners will:
- Apply service management concepts to practical examples and interactive exercises
- Participate in learning examples to understand value chains and service relationships
- Explore value stream mapping through guided activities
- Collaborate with peers and instructors to reinforce key concepts and guiding principles
There are no formal prerequisites for this course.
Contact Us
Whether you are thinking of doing any of our courses you can book it here now. Alternatively, if you need advice or would like to discuss a business discount account - email: info@sureskills.com or call: 01 240 22 62 (Irl)/ 028 9093 5565 (UK).
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