Excellence in Customer Service

A customer’s opinion of an entire company is decided upon from their experience with the individuals they come into contact with. Understanding customer needs and expectations and responding positively to them are key to excellent customer service. Participants will explore providing best practice customer service in challenging situations while building self-awareness, resilience and strengthened professionalism. This one or two-day programme will support participants to gain skill and confidence when dealing with customers at any level. The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, exercises and role-plays structured within a ‘safe’ learning environment. Feedback from the trainer will suggest strengths and development areas.