Critical Conversations

Critical conversations are crucial to long term organisational success, regardless of sector. Whether its to tackle poor performance, manage sickness absence, deal with inappropriate behaviour, or manage change the ability to lead that conversation, with confidence and respect is crucial. Attendees will examine the elements of a critical conversation and explore how their reactions can impact positively or negatively on the conversation. For maximum impact once attendees have been taken through a 7 step process to having effective critical conversations they will role-play critical conversations and receive feedback from the trainer.